More than one star for the first time! She was awarded the title at our annual sparkling awards ceremony at Highfield Park, Hook. The evening was a celebration for a select bunch of our wonderful employees including all of our Stars of the Month from 2015, long service employees and those who have completed their training or development courses. Special guests also joined us at the event including the Mayor of Reading Councillor Sarah Hacker and the evening was compered by our very own Chief Executive Officer Martijn Gilbert.
After such a successful year we crowned three main stars from our Stars of the Month for the first time ever!
Support Star: Vicky James
Engineering Star: Bill Street
Driving Star: Mo Kamara
They all had a fantastic year but only one could be chosen to be our Star of the Year!
Following a difficult decision it was Vicky who took the coveted title. Vicky won her Star of the Month accolade in December for handling a difficult customer enquiry so well that it turned into a compliment for herself!
Vicky overwhelmed with the unexpected win deservedly celebrated for the rest of the night with the team.
Throughout the year Vicky has demonstrated our core values which are represented in our Mission, Vision and Values – unrelenting customer focus, being caring, doing the right thing, staying safe & healthy, constantly creative and having fun!
Liked and respected by her peers and customers alike, Vicky is an integral part of our fantastic customer services team, she works hard to look out for our customers and is always committed to doing the right thing for them. She has a pleasant demeanour on the phone and helps all customers equally, championing their views and always wanting the best for them.
We are proud of Vicky and look forward to her performing lots Star of the Year duties throughout the year!